Virtual IT Management

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Information Technology Management is a challenge all organizations face daily. Ever-changing technology makes it difficult even for specialized IT companies to keep up with advancements. Large organizations may not be structured to perform IT management tasks efficiently, while small to medium sized organizations may not possess the complete IT management skill set required. Whether you have 1 computer or 100 computers you are faced by the day to day challenges of maintaining, planning and deploying systems to meet your business needs. The time you spend dealing with IT means you are not meeting your customers, maximizing your revenue and decreasing your costs.

To assist you Ace has developed their Virtual IT Management Program and through this program allows you to choose the level of service and support through our Bronze, Silver or Gold Packages These packages are priced with one low monthly fee, so you can focus on your day to day business and leave IT with us.

Incident Management Support

Ace Help Desk – End User Support
- Support for COTS
- Level 1 Application Support
- Remote Desktop Support
- Remote Server Support

Incident Management Planning

Help Desk Application Planning & Development
Service Desk Application Planning & Development
Performance Matrix Consulting

Infrastructure Support

Non-Warranty Hardware Services
Warranty Hardware Services
Desktop Support
Install/Move/Add/Changes
Performance
OS Patches/Upgrades
Anti-Virus Patches & Upgrades
Server Support
Install/Move/Add/Changes
Performance
NOS Patches/Upgrades
Storage Management
Anti-Virus Patches & Upgrades

Infrastructure Planning

IT Hardware Procurement
IT Project Management/Coordination
Site Assessment and Recommendations
IT Asset Management
Computer Lifecycle Management
Desktop Standardization Planning
Server Configuration Planning
Storage Area Network Planning
OS/NOS Recommendations
Active Directory Planning & Implementation
Document Storage Planning
Data Retention and Storage Policy Planning
MS-Exchange Design & Implementation

IT Security Support

Install and Configure Anti-virus
Install and Configure Switches/Routers
Install and Configure Backup Solutions

IT Security Planning

Security Assessment
Identity Management Planning
User Authentication & Access Planning
Secure Network Perimeter Planning
Secure Desktops Planning
Mobile & Remote Access Planning
OS Patch and Upgrade Policy
Anti-Virus Policy and Implementation
Business Continuity
Data Backup and Recovery
Fault Tolerance/System Redundancy
Server Power Backup
Disaster Recovery