Welcome to the USDA uSite!
You'll call Ace the perfect fit. For 29 years, our customers have considered Ace the only place to get real computer solutions,
in any server, storage or computer configuration... And a perfect fit defines what it's all about.
In fact, when it's a perfect fit a funny thing happens. It will be the right price. So don't start there...with what looks like a low price.
Call us to get the perfect fit for just what you need and nothing more. Then the price will be perfect. Please review the standard Fujitsu Tablet
configuration information for your systems, as well as information about accessories. Electronic links to maintenance and support information are also available,
as well as electronic request forms tailored to your unique requirements. We look forward to continuing to support your needs in the best way possible.
Support / RMA Request
Fujitsu Lifebook T5010 Datasheet
Fujitsu Lifebook T5010 User Guide (3MB)
Fujitsu Support & Driver Website (BIOS Updates)
Level 1 Tech Support - 1-800-FUJITSU (1-800-838-5487) 24x7
Level 1 Technical Support is for assistance with using the Fujitsu Tablet features only.It is not to be used for warranty repairs, service inquiries, or other problem resolution.WorldWide Warranty Support: 866-834-3683 (Ace/PrismPointe)
Gregory Weithman - Project Coordinator
678-982-2189
E-Mail
Level 2 Tech Support - 1-800-363-8548, PIN# 50-4348
Please contact Ace/PrismPointe first, before calling Level 2. Level 2 is specifically to set upan RMA for core unit repair. This includes return of the unit to the Memphis Depot (4-5 Day turn).Three years standard warranty on the core unit is from Fujitsu, Ace/PrismPointe are providingthe extended warranty and upgraded SLA as part of the BPA contract, including onsite service.
Mike Wright - Fujitsu Federal Systems Engineer
919-781-3654 office
919-332-7708 cell
E-Mail
Systems Engineering Support is available to USDA project team, IO Lab, and Help Desk for technical questions. Recommended for use when more in-depth support is required – i.e. driver conflicts when installing, image creation issues, annomalys with multiple users in field, the SE can coordinate engineering resources at corporate to solve problems, or provide technical updates.