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All companies require some form of Information Technology (IT) support. Especially if you have a high degree of office automation or dependency on your technology systems. ACE Computer Solutions can provide your company with the array of specialty support that all companies may need. They include:
- Managed Services: Dedicated capability to design a custom service plan for YOUR implementation.
- Deskside Support: This on-site person is who your users will often refer to as the 'computer guy.' Very knowledgeable on most desktop issues and works well with your employees. We keep him trained and supported; you keep your users happy and productive.Another benefit is rapidly available professionally installed parts - Need a new CD drive? More memory? Monitor beginning to flicker? Call ACE and let us send out our service technician that is A+ Certified and has many other manufacturer repair certifications.
- Helpdesk: You need to have one number for your users to call for resolving all computer related issues. ACE takes care of the rest. If the issue is not resolved over the phone, we escalate and take the appropriate action.
- Dedicated Telephone Support: A dedicated line to just perform troubleshooting on a "per call" or hourly basis. For those clients who don't want to sign a contract or make any formal committment, we have this capability available.
- Enhanced Technical Assistance: A premium support service with multiple levels of capability for those clients needing additional support.
- Printer Repairs & Preventive Maintenance: The "paperless office" is as much of a reality as the paperless bathroom! We still live in a paper world but now it's full of color! Let our certified printer technicians take care of your printers. Everything you need to keep your printers working.
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