Today's IT environments are challenging and ever-changing. Ace Computers provides Help Desk Services that deliver one-call, one-contact support for your entire enterprise. Complete customer care that extends beyond routine support to full call ownership and routing.
Help Desk Benefits:
- From "how to" questions to hardware and software triage, our Help Desk Services provide your organization with a host of benefits, including:
- Single point of contact and full call ownership
- Customized availability, right up to 7x24x365
- Status checking that includes all necessary follow-up calls on your behalf
- Automatic escalations for timely problem resolution
- A pool of resources that provide full back-up
- Comprehensive monthly reports that include call types and trending
Help Desk Features:
Choose our pure shrink-wrap Application Support for "how-to" questions on specific products, or our complete Corporate Solutions package that includes:
- Customized hours of support
- Toll-free Help Desk number
- Ability to submit and query Trouble Tickets via the Internet
- Full call ownership with emphasis on first-level resolution
- Daily Updates
- Monthly Reporting
Other available services include:
- Hardware/software triage, which can include on-line troubleshooting
- Call screening for on-site maintenance
- Operating Systems support
- LAN triage
- Call routing and dispatching
- Software support
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